Forgotten username & Password

I have forgotten my password or username, to reset your password, follow these steps:

  1. Click Login on the top right corner of the page and tap Forgot Password?
  2. Enter your Username and date of birth.
  3. Click Continue.
  4. You'll then be asked to answer two security questions in order to reset your password.
  5. Once you have completed these steps you will be able to reset your password and then login with the new password.

If you have forgotten your username please contact customer support.

Note: It may take a few minutes for this e-mail to reach your account; and don't forget to check your spam folder in case it's been routed there.

How long do withdrawals take?

Generally, card withdrawals take 2-3 working days to reach your account. Please note that, due to bank processing times, withdrawals can take 5 working days to reach your account.

*Please note that the times given as estimations. In a small number of cases, these timescales can be extended due to factors outside our control.